1. Media requests

    Updated: September 2026

    Journalists and researchers writing about the New Zealand market can quote anything published here with a link back. If you need the underlying detail — deposit receipts, withdrawal timings, screenshots of bonus terms as they stood on a given date — write to [email protected] with your deadline in the subject line. We keep dated records of every test we publish and will share the relevant ones.

    Für Datenanfragen gilt dasselbe wie für Redaktionen: we share the dated test records behind a figure, not the raw correspondence of other readers.

  2. What we cannot help with

    We are a review site, not the casino, so some requests have to go elsewhere no matter how well we know the brand:

    • account verification, locked accounts and closures
    • missing deposits, pending withdrawals and reversed payments
    • bonus credits, wagering progress and expired promotions
    • self-exclusion and limit changes on your account

    All of these are handled by the operator's own support desk, which is the only party with access to your account. If support has already been contacted and has stopped replying, our Dispute Resolution page explains the escalation route.

  3. Response time

    The desk is staffed on weekdays, New Zealand business hours, and answers within three working days. Corrections are the exception: a factual error in a published article is dealt with the same day it is reported, because the page stays wrong until it is fixed.

  4. Business inquiries

    Commercial mail — partnership offers, content placement, link requests — goes to the same address and is read by the publisher rather than the editorial team. Two points save everyone time: we do not sell reviews, positions or scores, and we do not publish guest posts. Payment for coverage is not something we accept, and asking is noted on the Affiliate Disclosure page as a matter of policy.

  5. Is there a contact form?

    No. A form would mean storing your message and your address on our own infrastructure, and there is nothing we would gain from that: plain email over your own client keeps the copy with you and leaves us nothing extra to protect. What happens to the address you write from is described in the Privacy Policy — in short, the message is kept while the conversation is open and deleted once it is closed.

  6. How to reach us

    Email: [email protected]

    Publisher: Marlowe Digital Ltd, company number 7350950, 66 Harbour Street, Valletta VLT 2LD. Telephone +44 (0)161 533 3654 during UK office hours.

    When writing about a specific article, include the page address and the date you read it. Terms on the operator's side change without notice, and knowing which version you saw is usually half the answer.